Frequently Asked Questions and General Help

Q: Why can't I buy Equipment online?
A: Due to the nature of our products, we do not sell our equipment over the internet. If you have any questions or would like a custom layout and quote, please feel free to contact us today.

Q: What are cookies ?
A: Cookies are small text files which are stored on your computer and are created by websites. They are used to store key information about your session so that the web site knows who you are when you move from page to page within the site. They're just like sticking a post-it note on your pc, telling the web site things like "I'm Joe Smith, and I've got a soft toy in my basket." A cookie can only be read by the same site that originally created it, so no other sites can read your FitHQ cookies, and we can't read any cookies that you've got from other places.

Q: Why do we use cookies ?
A: Our shopping cart uses cookies for 2 main reasons. Firstly, to identify if you're an existing FitHQ customer (so that you need not enter all your details when you place your order), and secondly to keep your cart details. When you actually place an order, the cart cookie is no longer relevant and is deleted.

Q: How to enable cookies on Internet Explorer:
A: Go to the menu at the top of the browser (where it's got File, Edit, View, Favorites, Tools, Help), and choose the Tools menu item, that'll bring up an additional menu where you should choose the Options menu item. That will then give you a window with a load of tabs at the top - click on the Privacy tab and slide the privacy setting to "Medium High" or below, and then click the OK button at the bottom of the window. Your cookies will then be enabled and you'll be able to use our shopping basket.

Q: How to enable cookies on Netscape Navigator:
A: Go to the menu at the top of the browser (where it's got File, Edit, View, Go, Bookmarks, Tools, Windows, Help), and choose the Edit menu item, that'll bring up an additional menu where you should choose the Preferences menu item. That will then give you a window with various categories on the left-hand side. Double-click on the Privacy & Security category, then single-click on the subordinate Cookies category, and then (on the right-hand side) click on the Enable cookies for the originating web site only option, and then click the OK button at the bottom of the window. Your cookies will then be enabled and you'll be able to use our shopping basket.